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Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer is connected but stays in idle mode and will not

Customer Question

Printer is connected but stays in idle mode and will not print
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: We just bought it yesterday MFC - J985DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac MacOS 10.5
JA: How long has this been an issue? What happened right before this popped up?
Customer: We just installed everything today. Connected by USB. Driver installed. Printer display shows receiving info but nothing shows up in queue
JA: Anything else you want the printer expert to know before I connect you?
Customer: Not at this time
Submitted: 5 days ago.
Category: Printers
Expert:  Dustin replied 5 days ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 5 days ago.

Can you double check your OS as follows, and tell me the exact version.

To start with, I need to know the version of mac osx you have on your machine, you can check as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.