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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 16050
Experience:  5+ years as Tech
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My printer 3250 error message is 3527 but I can not find the

Customer Question

my printer 3250 error message is 3527 but I can not find the paper jam
Submitted: 11 days ago.
Category: Printers
Expert:  crash2199 replied 11 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 11 days ago.

Do you mean the Kodak 3250 printer or a different brand?

Customer: replied 11 days ago.
No the esp3250
Customer: replied 11 days ago.
I do not find any paper jam the error code is 3527
Expert:  crash2199 replied 11 days ago.

Yes, that is a Kodak printer. Thank you for confirming.

The error 3527 is a printhead carriage jam.

Take a look here: http://support.en.kodak.com/app/answers/detail/a_id/7357/selected/true

Follow the steps and let me know if the issue is resolved or if it continues

Customer: replied 11 days ago.
No it did not work grrrrrr
Customer: replied 11 days ago.
I don't have that kinda money for you to remotely fix it sorry
Expert:  crash2199 replied 11 days ago.

Please ignore the automated offer that is appearing. I do not have control over it.

Let's try a power cycle:

With the printer powered on, pull the power cord from the back.

Wait 2 minutes

Plug it back in and power it on.

Do you still have the issue?

Customer: replied 11 days ago.
sorry Josh I am just frustrated I can't afford a new printer
Customer: replied 11 days ago.
same message comes up about jam
Expert:  crash2199 replied 11 days ago.

How old is the printer?

Customer: replied 11 days ago.
couple years old
Expert:  crash2199 replied 11 days ago.

Unfortunately, if none of those steps fixed the issue then it would need to be repaired or replaced. The printer is outside of the warranty period but you can see if Kodak will offer to fix it for you.

Please call 1-***-***-****

You can provide them with the following reference ID: PJ01

If they do not offer to repair it under warranty then it would be cheaper to purchase a new printer that comes with a 1 year warranty. I understand that you are not able to afford a new printer but I do have to relay the information even if it is a bad news type of situation so please understand that I am only the messenger in this situation.

If you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Customer: replied 11 days ago.
that error message just stays on the printer screen grrrrr
Expert:  crash2199 replied 11 days ago.

Unfortunately, if none of those steps fixed the issue then it would need to be repaired or replaced. The printer is outside of the warranty period but you can see if Kodak will offer to fix it for you.

Please call 1-***-***-****

You can provide them with the following reference ID: PJ01

If they do not offer to repair it under warranty then it would be cheaper to purchase a new printer that comes with a 1 year warranty. I understand that you are not able to afford a new printer but I do have to relay the information even if it is a bad news type of situation so please understand that I am only the messenger in this situation.

If you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Customer: replied 11 days ago.
ok Thank you very much Josh have an awesome week ok
Expert:  crash2199 replied 11 days ago.

You, too!

The star rating system can be found at the top or bottom of this page. If you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  crash2199 replied 10 days ago.

I have not heard from you in a while -- If you can rate our session as 4 stars or higher and press Submit so I am credited with helping you and mark the question as helped.