How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask crash2199 Your Own Question
crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 17532
Experience:  5+ years as Tech
50836188
Type Your Printers Question Here...
crash2199 is online now
A new question is answered every 9 seconds

My printer 3250 error message is 3527 but I can not find the

Customer Question

my printer 3250 error message is 3527 but I can not find the paper jam
Submitted: 4 months ago.
Category: Printers
Expert:  crash2199 replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 4 months ago.

Do you mean the Kodak 3250 printer or a different brand?

Customer: replied 4 months ago.
No the esp3250
Customer: replied 4 months ago.
I do not find any paper jam the error code is 3527
Expert:  crash2199 replied 4 months ago.

Yes, that is a Kodak printer. Thank you for confirming.

The error 3527 is a printhead carriage jam.

Take a look here: http://support.en.kodak.com/app/answers/detail/a_id/7357/selected/true

Follow the steps and let me know if the issue is resolved or if it continues

Customer: replied 4 months ago.
No it did not work grrrrrr
Customer: replied 4 months ago.
I don't have that kinda money for you to remotely fix it sorry
Expert:  crash2199 replied 4 months ago.

Please ignore the automated offer that is appearing. I do not have control over it.

Let's try a power cycle:

With the printer powered on, pull the power cord from the back.

Wait 2 minutes

Plug it back in and power it on.

Do you still have the issue?

Customer: replied 4 months ago.
sorry Josh I am just frustrated I can't afford a new printer
Customer: replied 4 months ago.
same message comes up about jam
Expert:  crash2199 replied 4 months ago.

How old is the printer?

Customer: replied 4 months ago.
couple years old
Expert:  crash2199 replied 4 months ago.

Unfortunately, if none of those steps fixed the issue then it would need to be repaired or replaced. The printer is outside of the warranty period but you can see if Kodak will offer to fix it for you.

Please call 1-***-***-****

You can provide them with the following reference ID: PJ01

If they do not offer to repair it under warranty then it would be cheaper to purchase a new printer that comes with a 1 year warranty. I understand that you are not able to afford a new printer but I do have to relay the information even if it is a bad news type of situation so please understand that I am only the messenger in this situation.

If you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Customer: replied 4 months ago.
that error message just stays on the printer screen grrrrr
Expert:  crash2199 replied 4 months ago.

Unfortunately, if none of those steps fixed the issue then it would need to be repaired or replaced. The printer is outside of the warranty period but you can see if Kodak will offer to fix it for you.

Please call 1-***-***-****

You can provide them with the following reference ID: PJ01

If they do not offer to repair it under warranty then it would be cheaper to purchase a new printer that comes with a 1 year warranty. I understand that you are not able to afford a new printer but I do have to relay the information even if it is a bad news type of situation so please understand that I am only the messenger in this situation.

If you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Customer: replied 4 months ago.
ok Thank you very much Josh have an awesome week ok
Expert:  crash2199 replied 4 months ago.

You, too!

The star rating system can be found at the top or bottom of this page. If you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  crash2199 replied 4 months ago.

I have not heard from you in a while -- If you can rate our session as 4 stars or higher and press Submit so I am credited with helping you and mark the question as helped.