I'm sorry about the issue. Can you please click on the HP website below:
, then there, click on Download.
, then open the download file called HPEasyStart... and check.
Please reply at the box below. Thank you,
Are you able to download at the website I've provided above?
- Also, if you'd like to, I can connect remotely to your computer and fix the printing issue directly on your computer for you.
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,