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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Trying to upload to google drive. printer states my id not

Customer Question

trying to upload to google drive. printer states my id not valid stated I need a temp id
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: mfc-j870dw probably about 5 yrs.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Chrome os I have been doing this function for yrs with no problem until today
JA: How long has this been an issue? What happened right before this popped up?
Customer: today I just copied the doc and then tried to upload
JA: Anything else you want the printer expert to know before I connect you?
Customer: I use google cloud to upload
Submitted: 5 months ago.
Category: Printers
Expert:  Dustin replied 5 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 5 months ago.

Besides the Chromebook.. Do you have a normal windows or mac pc?

Customer: replied 5 months ago.
Customer: replied 5 months ago.
I want to cancel this service now
Expert:  Dustin replied 5 months ago.

Not a problem, the link below will help you cancel.

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