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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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RX-500 using Windows 10. Driver installed but test page does

Customer Question

RX-500 using Windows 10. Driver installed but test page does not print
Submitted: 6 months ago.
Category: Printers
Expert:  arsufi2002 replied 6 months ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 6 months ago.

Are you able to print a scanned document from printer itself. This is to confirm printer itself is free from any issues

Customer: replied 6 months ago.
Have not tried yet.
Expert:  arsufi2002 replied 6 months ago.

Please check so that we can confirm printer side is ok or not