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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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Our HL-L2380dw is saying replace toner cartridge & when we

Customer Question

Our HL-L2380dw is saying replace toner cartridge & when we repklace the toner cartridge it still says replace cartridge
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: HL-L2380DW TN 660
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC FROM MULTIPLE COMPUTERS
JA: How long has this been an issue? What happened right before this popped up?
Customer: iT HAPPENED Friday. We had just set it up to be the label printer in our pharmacy, after it had previously been our paper printer, but the HL-L2360DW label printer stopped printing labels
JA: Anything else you want the printer expert to know before I connect you?
Customer: We have multiple computers set up so the labels are printed from the HL-L2360DW & the paper is printed on the HL-L2380dw
Submitted: 3 months ago.
Category: Printers
Expert:  WesPCDr replied 3 months ago.

Hi, I'm Wes. I can help with the issue.

Expert:  WesPCDr replied 3 months ago.

Sometimes the metal contacts inside the printer area where the toner cartridge sits becomes dirty and needs to be cleaned.

Use a damp cotton swab with water or Windex to clean the inside of the toner cartridge area to ensure the metal contacts are clean.

Then try to re-insert the toner cartridge.

Also, check here to see if you are inserting the toner cartridges correctly: http://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hl4570cdw_all&faqid=faq00000065_052

Expert:  WesPCDr replied 3 months ago.

Let me know if you need additional help so I can assist further.
Also, please rate my answer below so based on your satisfaction.
Thank you.

Customer: replied 3 months ago.
The 2360 says replace drum & when we replaced the drum it said replace drum. On the 2380 it said replace cartridge as I mentioned
Expert:  WesPCDr replied 3 months ago.

It sounds like it needs to be thoroughly cleaned as some sensor may be dirty.

If you have a compressed air can to blow out the insides of the printer to clean the dust and extra toner (do this outside).

It could also be the toner cartridge. What model is the toner cartridge?

Customer: replied 3 months ago.
Tn660
Expert:  WesPCDr replied 3 months ago.

That is the correct toner.

Expert:  WesPCDr replied 3 months ago.

The printer will most likely need to be cleaned using a air can and clean all the metal contacts inside the printer.

Printers usually need to be serviced to work properly.

Customer: replied 3 months ago.
Do you know if there is a good quality printer that has two drawers. One for paper and one for labels.
Expert:  WesPCDr replied 3 months ago.

Let me check if there is one.

Expert:  WesPCDr replied 3 months ago.

Let me know if you need additional help so I can assist further.
Also, please rate my answer below so based on your satisfaction.
Thank you.