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Make sure the printer is not connected by usb for now.
Unplug printer, hold down power button for 1 full minute.
Leave it unplugged for another 9 minutes. Plug it back into the wall/strip after power
has been removed completely and try to turn the printer back on and reply with results.
This did not work
Are all the lights still out and nothing on the printer come on at all?
Yes it's totally dark. no response when I press power button
We need to rule out hardware failure.
Try the following:
1. Unplug the printer.
2. Remove the paper tray.
3. Press and hold the Power button.
4. While still holding the Power button plug in the power cord
5. Wait for it to start, when normal home screen displayed release the power button.
6. There should be a message to replace the tray.
Tell me if it is still 'dark' and not powering on.
Still no power
How old is the printer? It needs hands on servicing at this point and a warranty helps.
An electrical meter can be used to confirm operation of an AC adapter and conductivity of the low voltage wires. A common problem is a break in the wires at the plug.
Check all the cables and push them firmly into the printer. (take the power cord out if it is detachable and put it back
in if this applies to your printer)
Plug something else into the same wall/strip socket you are using to confirm power.
The cords could be fried from power surge, frayed wires etc.
Check all the cables that power the printer one more time for me and leave a reply. Those steps should
have worked to restart the printer. Try this with another outlet one more time for me to confirm.
Also, check the device that you are using to print from normally to see if the printer shows offline, cannot find printer etc.
by going into your device manager to look.
The printer is 2 years old. it shows offline in my device manager. I have checked all the wires and tried from 2 different outlets. what is the next step?
If it is not coming on it is most likely either a back power cord that needs replaced or it has to
be serviced manually to check the hardware by a tech in your area.
Those commands should have brought at least a power screen on, or made noise as if it is starting
if it is not connected to your computer.