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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Canon MX 922 is turning itself off. I am getting an error

Customer Question

My Canon MX 922 is turning itself off. I am getting an error message that my printer is offline even though I have power.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: It has never done this before Purchased it in April 2016.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC - Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Started today - was working normal.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No but thanks have to get back to you.
Submitted: 2 months ago.
Category: Printers
Expert:  crash2199 replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 2 months ago.

Is the printer connected via Wi-Fi or USB?