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Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It will not download. I erased the program 2 times and it

Customer Question

It will not download. I erased the program 2 times and it still will not download.
JA: What's the make/model number of your printer? How old is it?
Customer: c309a
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: A program starting printing over and over and would not stop .We found out it was from another computer that uses the same printer. My son done something and since then I cannot get the printer to print anything.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 9 days ago.
Category: Printers
Expert:  Cody replied 9 days ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 9 days ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 9 days ago.
Expert:  Cody replied 9 days ago.

sent lower offer

Expert:  Cody replied 9 days ago.

reply here, please don't open new questions

Customer: replied 9 days ago.
are we going to connect my computer
Expert:  Cody replied 9 days ago.

accept the offer I had sent

Customer: replied 9 days ago.
I called chase and they said you are sending in a wrong address
Expert:  Cody replied 9 days ago.

Card prob needs updated, May need to contact customer service here: