Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
do you receive an error?
How is scanner plugged in, with usb cable?
do you scan from scanner or initiate from computer?
Is there scanning software you can reinstall, or try to plug into a different usb port.
I'm sorry about the issue. I'm another tech; I will help you with this. Since printing is working fine, then the USB cable is good; the issue is with the scanning service / software on the computer, which I can fix.
Do you see the program Brother Utilities / ControlCenter on your computer? If yes, can you use the ControlCenter program to scan?
Please reply at the box below. Thank you,
You're welcome. Great. Yes, usually, the first troubleshooting step you would try is to restart the computer. Do you need help with any other computer question / issue today?
Thank you for the update.
Also, in the future, if there is still any issue with scanning or printing, if needed, you can uninstall the Brother program, then download / reinstall it at the Brother website below:
If you need help with any other computer question / issue in the future, please let me know any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,