Thank you for using JustAnswer.com.My name is ***** ***** I will do my best to help.When a printer reports a paper jam, but there is no obvious jam, it is likely 1 of 2 things causing it:
1. There is a very small piece of paper stuck somewhere that is simply difficult to see.
2. The sensor that reports a paper jam has been disturbed in some way.
Whichever it is is resolved only by carefully looking where the paper would be, best to get a flashlight, and just looking for anything that is out of place.
I do hope this information helps.Thanks,Bob
Hi,After my 2nd response, an automatic "Premium Service" offer will be made. Please feel free to disregard it, as it will not help in this case.
Please give me a few moments to do some research.
I have an idea, but please confirm - did the envelope print at all, half way, or just nothing? Did the envelope feed part way, but then was pulled out because of the error?
OK, either way, please check the Windows Print Queue, here's how:1. Click the "Windows" button (start button).2. Click on "Computer" (in the right-side menu).3. Double-click the "C" drive.4. Look for and double-click the "Windows" folder.5. Look for and double-click the "System32" folder.6. Look for and double-click the "spool" folder.7. Look for and double-click the "PRINTERS" folder.
--> Are there any files in the "PRINTERS" folder?If there are files in the "PRINTERS" folder, delete them all.If you receive any message to confirm the deletion of the files, please confirm it positively - we need those files to be gone.If you receive any message that indicates you cannot delete them; a constant "Try Again" option, then we need to put this part on hold for a moment (do not close this folder) and see below the ***s below.
***********************************For a constant "Try again" when trying to delete files in the "PRINTERS" folder:1. Click the "Windows" button (start button).2. In the "Search" field, type "services.msc" - you should see Services.msc above.3. Right-click Services.msc and choose "Run as administrator". When the "Services" screen pops up. a. Find and double-click "Print Spooler". b. In the "Print Spooler Properties" screen, click the "Stop" button. --> Now we need to go back to the "PRINTERS" folder and delete all the files. Once all the files are deleted, close the "PRINTERS" folder. c. Back in the "Print Spooler Properties" screen, click the "Start" button. - There should be a progress bar that fairly quickly finishes.
At this point, close everything that has been opened.
Try printing something - what is the result?
I hope the information I provided helped. Please let me know if I can help further.