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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Can't get the print cartridge to move so I can remove empty

Customer Question

Can't get the print cartridge to move so I can remove empty and add new one. epson wf2630
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: epson wf 2630
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac, sierra 10.12.1
JA: How long has this been an issue? What happened right before this popped up?
Customer: happens intermittently when I need the change a print cartridge. Have shut printer off numerous times
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 10 days ago.
Category: Printers
Expert:  Sudipto replied 10 days ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 10 days ago.

Did you follow the steps below ?

Press the up or down arrow button to select Setup and press the OK button. Then select Maintenance > Ink Cartridge(s) Replacement and press one of the Start buttons. Lift up the scanner unit.

Customer: replied 10 days ago.
Actually, I turned it off and on again and it fixed it. 4th time the charm.
Thanks for your help.
Customer: replied 10 days ago.
No those hadn't helped. I restarted the printer and that finally allowed it to respond. I had done that a few times before.