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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Our epsom printer is a Workforce WF 3640, bought at Costo

Customer Question

Hi, this is Cary.
JA: What's the make/model number of your printer? How old is it?
Customer: Our epsom printer is a Workforce WF 3640, bought at Costo about 6 wks ago. It has started printing garbled pages all by itself? !eaAee ! but with foreign language things over the a and e Crazy
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac apple and my Engineer student son has a Acer.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It started yesterday. No one was even using a computer. It started by itself
JA: Anything else you want the printer expert to know before I connect you?
Customer: It put out about 50 pages of this stuff twice now
Submitted: 3 months ago.
Category: Printers
Expert:  BobJamIT replied 3 months ago.

Hi,

Thank you for using JustAnswer.com.
My name is ***** ***** I will do my best to help.
This is usually 1 of 2 things, more likely number 1:

1. One of the computers sent a "corrupt" file to the printer, and the result is a large, seemingly unending, document. I'm guessing the only way to stop it is to actually turn off the printer?

2. The driver on one of the computers is 'corrupt'. Similar to #1, but the document itself is not corrupt, the software simply doesn't understand so it is sending a seemingly unending document to the printer.

My first question, is it as I suggested in #1 - must the printer be turned off to stop the printing?
Thanks,
Bob