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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I need to scan a document from my Canon MP620 to my computer

Customer Question

I need to scan a document from my Canon MP620 to my computer and attach it to an e-mail
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: about 4 years old....
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Trying to do this on a crash basis...
JA: Anything else you want the printer expert to know before I connect you?
Customer: as of now.....we go thru all the prompts and it goes back to place it on the glass and press the diamond key....black print.
Submitted: 10 days ago.
Category: Printers
Expert:  Jason Jones replied 10 days ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason