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Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Not printing entire page only lights large print and only

Customer Question

not printing entire page only hi lights large print and only prints half the line
JA: What's the make/model number of your printer? How old is it?
Customer: mx490 series less than a year old also it keep telling me my ink ( both color and b/w )are low. New ink installed two months ago
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: started 2 or 3 days ago
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 9 days ago.
Category: Printers
Expert:  Jason Jones replied 9 days ago.

Hello,
I am the person that will be helping you today.

May I ask from which application you are printing these items?

I will be standing by, looking forward to your response.

Thank you,
Jason