How's it going.Let me read of your question. Give me a minute.
Can you give me the serial please?
Hello, my name is ***** ***** Im a different expert here at Justanswer. It seems the previous expert opted out.Did you still need help with this issue? If so, please respond so we can get started.Otherwise, if you want to cancel this support ticket, please respond and let us know so that we know to close this ticket out. Thank you,Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Allright.. lets dive in! Please allow me a few minutes to write out a thorough repair suggestion, and I will be right back with you.
Better yet, HP finally published the full support document for this error.. So lets refer to this page.
The main points are, check thoroughly for paper jams in each area shown..
But most likely, something is under or beneath or blockig the carriages free movement.. The carriage is the part of the machine that moves left and right when its printing.. It can sometimes get stuck on its own cables, or if one side slides off its rails / track.. Or if a tiny bit of paper, paperclip, staple or debris is in the way.
So follow along with that guide methodically , and if you get stuck or run into any issues, let me know.
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Allright.. If you didnt find anything under the carriage or blocking its movement, then what I need you to do is open the printer like you are going to change the ink cartridges, and then unplug the printer from power, then plug it back in and watch the carriage..
Does it move left to right or right to left at all? Is it making any noises when it moves or tries to move? Please describe the above as best as you can.. Thank you,
That makes perfect sense.\
\ what happens if you try to grab the carriage by hand and move it.. if you can get it unstuck and get it to move, the machine should take over and it wont be jammed.
So try that and lets see if we can clear the Jam.