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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Not printing - says error 79 -says 4 requests in queue,

Customer Question

not printing - says error 79 -says 4 requests in queue
JA: What's the make/model number of your printer? How old is it?
Customer: laserjet CP1525nw color
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: model # BOISB - 0603-04
JA: How long has this been an issue? What happened right before this popped up?
Customer: one week, normal, printing from my e-mail
JA: Anything else you want the printer expert to know before I connect you?
Customer: computer is HP- Jan 2015
Submitted: 3 months ago.
Category: Printers
Expert:  Kevin8472 replied 3 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 3 months ago.

Can you tell me what OS you are running, would this be MAC or Windows?

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