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Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Need help installing ENVY 7640 printer

Customer Question

need help installing ENVY 7640 printer
Submitted: 11 days ago.
Category: Printers
Expert:  crash2199 replied 11 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 11 days ago.

Which part are you stuck at with the install?

Customer: replied 11 days ago.
Customer: replied 11 days ago.
ok
Expert:  crash2199 replied 11 days ago.

Which part are you stuck at with the install?

Expert:  Kevin T replied 11 days ago.

Hi

What OS is this?

Customer: replied 11 days ago.
I have connected power to the printer, but cannot get connected to computer
Expert:  crash2199 replied 11 days ago.

Sorry, for the confusion.

Expert:  crash2199 replied 11 days ago.

Are you trying to set it up via Wi-Fi (wireless) or USB?