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tyroneboman
tyroneboman, Technician
Category: Printers
Satisfied Customers: 9265
Experience:  Repair and Service Technician
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How do I install the hp tonerr cartridge (85A) that I

Customer Question

how do I install the hp tonerr cartridge (85A) that I ordered over the internet?
JA: How much experience do you have with this particular machine?
Customer: several years, but I have never installed a cartridge
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: through a web browser
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the email expert to know before I connect you?
Customer: this is very important to me.
Submitted: 11 days ago.
Category: Printers
Expert:  tyroneboman replied 11 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

  • Step 1 – Carefully open the HP CE285A toner from its package and discard its removable seals. Keep in mind, not to touch any other electronic components on the toner cartridge. Some parts of toner cartridges are highly sensitive.
  • Step 2 – Open the top of the printer and insert the toner cartridge with the handle facing straight up (refer to the video above). You’ll hear a small click once the toner cartridge is properly set on its cartridge tray. After that, firmly close the front panel of your printer.
  • Step 3 – Check your toner’s level to make sure that the toner cartridge has properly been installed and recognized by your printer.

Please watch this video and it will help you install the cartridge.

https://youtu.be/1CQD8TTI2n4

Expert:  tyroneboman replied 11 days ago.

Did that work for you?