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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer was working fine but now it refusing. Flashing

Customer Question

printer was working fine but now it refusing. Flashing orange light Error. No apparent jam?? Can you help me?
Submitted: 4 months ago.
Category: Printers
Expert:  crash2199 replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 4 months ago.

While the printer is powered on, unplug the printer from the wall outlet then wait 1 minute.

Plug in the printer and power on the printer then wait another minute.

Check to see if the issue continues.

Customer: replied 4 months ago.
After many attempts, the issue has not been corrected
Expert:  crash2199 replied 4 months ago.

Same issue?

Customer: replied 4 months ago.
Not sure I trust you. Price keeps going up. I will get help elsewhere
Expert:  crash2199 replied 4 months ago.

Please ignore the automated offer that is appearing on your screen - I do not have control over it.

How old is the printer?