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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have recently purchased a new computer and I am having

Customer Question

I have recently purchased a new computer and I am having difficulty getting my Epson XP 830 on line and functioning.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: It is less than a year old and I am not sure what the exact model is where can I find that on the machine?
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC and Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I purchased the computer about a month ago and have not had it going since then.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Not that I can think of right now
Submitted: 1 month ago.
Category: Printers
Expert:  tyroneboman replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and check on this for you.

I will send you the info.