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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My HP office Jet 4650 Will not print. When I check the

Customer Question

my HP office Jet 4650 Will not print. When I check the settings for printers, the documents I am trying to print are still in the "Que"
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: 3months old. It is an HP OfficeJet 4650 Print/fax/Scan/Copy/ Web
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: last two days.
JA: Anything else you want the printer expert to know before I connect you?
Customer: that is all.
Submitted: 11 days ago.
Category: Printers
Expert:  crash2199 replied 11 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 11 days ago.

This type of issue can be a couple of different issues -- Can I connect to your computer to view and fix the issue?