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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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How can I get my printer to use color copy from my computer?

Customer Question

How can I get my printer to use color copy from my computer?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: WF-3620 and less than 1 year old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, AND I DO NOT KNOW WHAT OPERATING SYSTEM--WINDOWS 10?
JA: How long has this been an issue? What happened right before this popped up?
Customer: IT HAS ALWAYS BEEN AN ISSUE BECAUSE I HAVEN'T WANTED TO COPY IN COLOR FROM MY COMPUTER
JA: Anything else you want the printer expert to know before I connect you?
Customer: I NEVER HAD ANY ISSUES WITH MY 1310 MODEL. ALSO, HOW DO I CHANGE THE INK CARTRIDGES?
Submitted: 16 days ago.
Category: Printers
Expert:  crash2199 replied 16 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 16 days ago.

Are you trying to scan an image to your computer in color or print in color?

Customer: replied 16 days ago.
Expert:  crash2199 replied 16 days ago.

Sorry, I asked you two separate questions --

Are you trying to scan an image OR print the image in color?

Customer: replied 16 days ago.
I want to print quilting instructions from my windows computer. It is a Dell. The instructions contain copy of prints used in quilting fabric. It just needs color to make it make sense!
Expert:  crash2199 replied 16 days ago.

Can I connect to your computer to view the issue and fix it for you?

Customer: replied 16 days ago.
I want to print these instructions. I never had any problem with my Epson 1310 using windows 10. Yes you can connect to my computer if that is safe for me???
Expert:  crash2199 replied 16 days ago.

Yes, it is safe. I will not have access to your computer after this one-time access.

Customer: replied 16 days ago.
No thanks. I will figure it out myself. goodbye!
Expert:  crash2199 replied 16 days ago.

We can resolve the issue without remote assistance.

Are you printing the instructions from a web browser?

Customer: replied 16 days ago.
I am not a tech, so do not understand.
Expert:  crash2199 replied 16 days ago.

I understand that is why I offered remote assistance so that I can perform the steps for you.

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