Hi! My name is ***** ***** I will be assisting you. Let's get started!
Are you trying to scan an image to your computer in color or print in color?
Sorry, I asked you two separate questions --
Are you trying to scan an image OR print the image in color?
Can I connect to your computer to view the issue and fix it for you?
Yes, it is safe. I will not have access to your computer after this one-time access.
We can resolve the issue without remote assistance.
Are you printing the instructions from a web browser?
I understand that is why I offered remote assistance so that I can perform the steps for you.