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Jon
Jon, Computer Support Specialist
Category: Printers
Satisfied Customers: 14
Experience:  Data Systems Analyst for a School District
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When I try to print from my Apple IPAD MY Canon MG5520

Customer Question

When I try to print from my Apple IPAD MY Canon MG5520 printer cannot be found
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: Never before and is only 3years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am printing from an Apple IPad
JA: How long has this been an issue? What happened right before this popped up?
Customer: 2 days after VCR and Modem changed for my Cable TV
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 11 days ago.
Category: Printers
Expert:  Jon replied 11 days ago.

Hi and welcome to Justanswer.com. Sounds like you are trying to airprint to your Canon MG5520 from your iPad. Have you been able to airprint from this iPad before?

Expert:  Jon replied 11 days ago.

Also, if your internet cable modem was changed 2 days ago. We may need to set up your printer on the wifi again. If it is not on the wifi we should probably do that first, let me know when you can proceed.

Expert:  Jon replied 11 days ago.

If it is not connected to your wifi here is instructions on how to do so. However, we can always go step by step if needed just let me know. If you happen to connect the printer to the wifi successfully and you are able to AirPrint please consider to rate my service. If not, please let me know so we can further troubleshoot.

Link - http://gdlp01.c-wss.com/gds/3/0300012583/01/MG5500_NonPC_EN.pdf

Customer: replied 11 days ago.
I cannot connect the printer.
Expert:  Jon replied 11 days ago.

So currently the printer is not connected to your wifi correct?

Expert:  Jon replied 9 days ago.

I have not heard from you for a while. Were you able to get your printer connect with the setup manual in PDF format visible @ http://gdlp01.c-wss.com/gds/3/0300012583/01/MG5500_NonPC_EN.pdf

If so, please consider rate my service. If not, please let me know what you need help with.

Thanks.