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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an error code oxc8190014, hp officejet pro x451dn,

Customer Question

I have an error code oxc8190014
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: hp officejet pro x451dn
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: just now
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Printers
Expert:  Mr.Med replied 3 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 3 months ago.

I'm sorry about the issue, are you using a windows 7, 8 or windows 10?

Customer: replied 3 months ago.
windows 8
Customer: replied 3 months ago.
Expert:  Mr.Med replied 3 months ago.

Please try to reset you Printer by following the steps below :

1-Unplug the usb cable from the computer.
2-Remove all of the ink cartridges from the printer.
3)-The error should disappear, now turn the power to the printer off, replace the cartridges, insert the usb cable, and turn it on.

Let me know the results

Thank you

Customer: replied 3 months ago.
i did that and the error didnt disappear
Expert:  Mr.Med replied 3 months ago.

Please do a System restore for your Windows 8 :

  • Go to the Windows 8 Start Screen and type restore point. When the search results appear click on Settings
  • Now click on the option labeled Create a restore point and you will be brought to the System Protection tab of the System Properties control panel.
  • click on the System Restore button and you will be presented with the main screen for System Restore. Now click on the Next
  • Choose the restore point that you want to use. You should use the restore point with a date when you still don't have the problem you are facing now.
  • click on the Finish button

If the problem persists please uinstall the printer software, restart your computer and reinstall the software

Thank you

Customer: replied 3 months ago.
It wont let me click on system restore
Customer: replied 3 months ago.
in the protection settings its searching but nothings coming up
Expert:  Mr.Med replied 3 months ago.

Please uinstall the printer software from the control panel, restart your computer and reinstall the software from the lik below :

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5276613

Thank you

Expert:  Mr.Med replied 3 months ago.

Has everything worked out please?