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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Explorer came up and asked if I wanted it to make changes to

Customer Question

Explorer came up and asked if I wanted it to make changes to my computer and I think I pushed the yes button, because ever since then I haven't been able to log into some sites.
JA: What's the make/model number of your printer? How old is it?
Customer: HP Photosmart C4780
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: about 4 days. I don't know
JA: Anything else you want the printer expert to know before I connect you?
Customer: I don't think so. Expect that the Explore E is now on my Charter Icon
Submitted: 9 days ago.
Category: Printers
Expert:  dresteve2000 replied 9 days ago.

Hi, my name is ***** ***** I'm here to help you with this issue.

Have you always used Explorer, or do you use other web browsers on your computer like Google Chrome or Firefox?

Customer: replied 9 days ago.
sometimes when I go to AOL. I use mostly Google Chrome
Expert:  dresteve2000 replied 9 days ago.

Thank you, ***** ***** it may be best to do a remote session.

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

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