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Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Printers
Satisfied Customers: 729
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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Bought a canon pixma mx490 and can't get my ipad or dell

Customer Question

bought a canon pixma mx490 and can't get my ipad or dell inspiron to be able to choose it as a wireless printer
Submitted: 13 days ago.
Category: Printers
Expert:  Lorenz Vauck replied 13 days ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.

Has the printer itself been setup yet to connect to your WIFI network? That would be the first step we need to verify.

Please reply at the box below (there are no additional costs associated with this, you can reply as often as you wish).

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 13 days ago.
it tells me to follow instructions on my device
Customer: replied 13 days ago.
no control
help me fix without taking over my computer
Customer: replied 13 days ago.
my ipad and laptop both have found the printer
Customer: replied 13 days ago.
I hope it won't be 24 hours. I am setting this up for my step dad at his house.
Customer: replied 13 days ago.
are you there whoever is fixing my problem?
Expert:  Quiksilver07070 replied 13 days ago.

The previous Expert opted Out.

So i am taking over.

My Name is ***** ***** can certainly help you get the printer up and running.

Expert:  Quiksilver07070 replied 13 days ago.

Lets try to get the printer up and running on the Dell.....THEN we can work on the mobile devices.

.

Do you have WiFi and is the Dell connected to the WiFi?

Customer: replied 13 days ago.
I already have it working form a true canon tech support person and it didn't cost me anything. So I don't need your help but your company can add the money I gave them to their profit
Expert:  Quiksilver07070 replied 13 days ago.

Well technicaly you have not PAID yet.....you have to RATE me at the top of the page to do that.

Thank you!

Customer: replied 13 days ago.
I don't see our conversation on the sight I am answering you from my phone now
Expert:  Quiksilver07070 replied 13 days ago.

Oh....well all you have to do is scroll up to the top of the webpage.......and you will see some stars (5 of them)

Clicking on the all 5 (i do believe that is the star to the far right) will yield a rating, and make me a happy expert.

LOL
Happy HOlidays!

Customer: replied 13 days ago.
but I still have to pay for nothing
Expert:  Quiksilver07070 replied 13 days ago.

no...you dont HAVE to......all you have paid up to this point (without rating with the stars) is a deposit. which will get returned after a couple days, once the question goes inactive.

Customer: replied 13 days ago.
if I don't rate I don't have to pay?
Expert:  Quiksilver07070 replied 13 days ago.

Exactamundo!

Expert:  Quiksilver07070 replied 13 days ago.

But, the expert gets nothign aswell. Thats me

Customer: replied 13 days ago.
thank you I rate you a five on making me feel better
Expert:  Quiksilver07070 replied 13 days ago.

I humbley Thank you.

But you have to click on the rating (at the top of the page)......to make it actually work.

Customer: replied 13 days ago.
how should I rate you if I don't know what to pay
Customer: replied 13 days ago.
don't want to pay
Customer: replied 13 days ago.
are you there Alex?
Customer: replied 13 days ago.
Alex I need to rate you. Can you come back please?
Expert:  Quiksilver07070 replied 13 days ago.

sorry, the AMOUNT you pay is already determined.

its showing $20

Expert:  Quiksilver07070 replied 13 days ago.

so, once you rate.....the payment wil go thorugh....and i will get half.

Thats how this site works.......the expert gets half of what the customer pays.

Its showing $10 on my end......so the amount you pay would be $20

Customer: replied 13 days ago.
I have already left the place where I was on the computer so I won't be able to rate. So I still have to pay?
Expert:  Quiksilver07070 replied 11 days ago.

No, you do not still have to pay.

On my end all you had to pay was a deposit and once this question goes inactive you will no longer have to worry about the deposit as it should be refunded.

Thank you for using just answer.