Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I am interested in the issue with your laser printer. I'd like to see the quality of the print, if you can scan an example, and post it with your Reply or attach it to your Reply.
That would be the most efficient way for me to assess what is causing the poor quality. (Though there are other ways, that take longer.)
Thank you for taking the time to scan and post that example. It makes the problem much clearer.
I need to ask, since the main address on the envelope looks more affected by the problem than the return address on one end of the envelope:
- is it true that the center of printouts is more affected by the problem, than the edges ?
- how recently were these replaced in your printer:
1 - the toner cartridge
2. - the drum, or developer (if this printer has a separate drum or developer not included in the cartridge... I confess, I have not looked that much up about this printer yet. So let me know, please.)
Did the new printer provide crisp black print, when first set up? or has this problem been with it since you set it up?
- I apologize for missing that detail about the problem before. Thank you for clearing that up.
The cartridge has been replaced, the quality is still poor.
The cartridge for this printer combines drum and toner supply. So the drum has been replaced, essentially.
The other cause that is easy to check on, is the toner density setting. That could be changed to a higher setting.
And, the fuser rollers should be checked, in case they are pitted and worn out. Look closely for minute pitting.
Let me know how it goes, and what you observe, please. Thanks.