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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Canon MX870 printer message saying printer error,

Customer Question

I have a Canon MX870 printer message saying printer error, unplug power cord & contact the service center
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: Never. I'm guessing 3-4 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Apple computer, OX6 Yosemite 10.10.5
JA: How long has this been an issue? What happened right before this popped up?
Customer: This just happened on a document I must mail now. Before this, I've only had occasional glitches which are solved when I turn off the printer and right on again. Never had "contact service center" message.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Nothing else I can think of. I love this printer. Can the expert contact me by tel? Home tel 8s(###) ###-####
Submitted: 12 days ago.
Category: Printers
Expert:  Nathan replied 12 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 12 days ago.

Can you tell me the exact error message, it should show a code on the top of the printer display, such as B200 for example, or C000