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Have you already disconnected and reconnected the printer to your wireless network? You would do this using the display and buttons on the printer itself (NOT the computer). You will need to select your wireless network (SSID), and enter the password. Please do not use WPS. Let me know if you've done this, and the results. Thanks.
What is the model of this printer?
You should see a "virtual" keyboard pop up on the little display on the printer when you get to the part where you enter the key. From here, follow the directions below to continue entering the password (basically, you'll be using the arrow keys to type). Note that it can be tedious, but once you enter the password ***** and connect, you shouldn't have to re-enter again unless you change the network key.
Press the arrow buttons to highlight a character or a function button displayed on the keypad. Then press the OK button to select it. • To change the case of letters or select symbols, select AB12 (uppercase), ab12 (lowercase), or Symbol and press the OK button. Then highlight a number or symbol and press the OK button to select it. • To enter a space, select Space and press the OK button. • To delete characters, select the back arrow and press the OK button. • When you finish entering characters, select Done and press the OK button
Once you connect to your wireless, check to see if the computers are working. If not, please re-run the printer driver/installation, select wireless, and follow the instructions to finish connecting the computers to the printer. This should fix things for you, but you must first connect the printer to your wireless as shown above. If you have any other troubles, please follow up with me.
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