How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have the Canon MP629 all in 1 printer. I also have a

Customer Question

I have the Canon MP629 all in 1 printer. I also have a toshiba laptop with Windows 10 on it. I cannot scan documents to show up on my computer.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: MP620 has scanned ion the past. I am not sure how old it is.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC with Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I don't remember anything happenning. This hasn't worked in several years.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I can print on the printer. The scanner is one of the options when I go to print.
Submitted: 5 months ago.
Category: Printers
Expert:  Kevin8472 replied 5 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 5 months ago.

How are you connected? Wired or wireless?



Related Printers Questions