Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Yes it does cost extra but it is an optional service.
thanks, ***** ***** were the results?
Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please
Thanks for the information, I am going through the most common causes and working from this, plus you should be doing this once a month on your printer anyway to keep it in good condition.
ok.... not sure how I offended you for such a response.... I was hoping you would do the instructions I gave you.
Why are you quiting after I spend already this time with you?