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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31191
Experience:  Printer and scanner problem resolver for over 15 years
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All of the sudden my printer is printing in what looks like

Customer Question

all of the sudden my printer is printing in what looks like a faded orange color but I want to print in black and white
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: its about 1 yr old and it is an xp 310
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc running windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: just started , happened just before I went to changee cartrigdes
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 11 days ago.
Category: Printers
Expert:  Richard replied 11 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 11 days ago.
have just unpluged the power cord am waiting the 10 min
Customer: replied 11 days ago.
If you connect and fix the problem will this cost extra ?
Expert:  Richard replied 11 days ago.

Yes it does cost extra but it is an optional service.

Customer: replied 11 days ago.
will wait the 10 min
Expert:  Richard replied 11 days ago.

thank you

Customer: replied 11 days ago.
ok I have plugged the printer back in and have turned it on
Expert:  Richard replied 11 days ago.

thanks, ***** ***** were the results?

Customer: replied 11 days ago.
havent tried to copy any thing , will do so now
Customer: replied 11 days ago.
just starte to copy will take a few min
Expert:  Richard replied 11 days ago.

thanks

Customer: replied 11 days ago.
no change still printing in a color
Expert:  Richard replied 11 days ago.

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

Customer: replied 11 days ago.
If it is any help this just started after I changed an ink cartridge
Expert:  Richard replied 11 days ago.

Thanks for the information, I am going through the most common causes and working from this, plus you should be doing this once a month on your printer anyway to keep it in good condition.

Customer: replied 11 days ago.
just cancel this visit, will try something else, also cancel my free sub scription
Expert:  Richard replied 11 days ago.

ok.... not sure how I offended you for such a response.... I was hoping you would do the instructions I gave you.

Why are you quiting after I spend already this time with you?