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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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PC can't find it on the wifi, wf3640 bought it last week, pc

Customer Question

PC can't find it on the wifi
JA: What's the make/model number of your printer? How old is it?
Customer: wf3640 bought it last week
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: had to get a chat person to set it up initially because the cd kept abending during the installation . now this is first time attempting to print since that occasion
JA: Anything else you want the printer expert to know before I connect you?
Customer: used 'add a printer' to get it initially but now it doesn't find the printer
Submitted: 11 days ago.
Category: Printers
Expert:  Byron replied 11 days ago.

Hi. My name is***** you for your question and the opportunity to assist.

Please try this to see if you can get the computer to find the printer.

Click the start button and open Settings (the gear icon)

On the Settings page click Devices and scroll to the bottom and select Devices and Printers.

click Add a Printer and it will scan. When it fails to find the printer click

"The printer that I want isn't listed"

Select the My printer is older, help me find it and click Next.

Does it turn up there?

Expert:  Byron replied 11 days ago.

If it's still not found, from the printer, print a network status sheet.

Click the Home button and from the menu select Setup

select Network Status

select Wi-Fi Network Status

select Print and press one of the diamond buttons.

The printer should have numbers for the following items

IP address

subnet mask

default gateway