Hi. My name is***** you for your question and the opportunity to assist.
Are you receiving any error messages when you print?
Thank you. Please try these steps. Click the start button and in the search area type: services.msc
and open the search result at the top of the results.
Scroll down to Print Spooler. Right-click on it and select Stop.
once stopped, minimize the window.
Click start and open Computer.
Open your C: drive and go to this folder C:\windows\system32\spool\printers.
Delete any files in the printers folder. If some files won't delete that's ok. They can be left there.
Close the window and open the services window. Right-click on Print Spooler and select Start.
close the Services window.
Click the start button again and open Devices and Printers. Right-click on "copy 2" of your printer
and select Set As Default such that it now has a green checkmark on it.
Try printing again and let me know the result please.
I can do these steps for you if you'd like the extra help.