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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
yes please,as I did not see this in your opening statement
ok, sorry I do not understand your last message
"nope, I would like you to give me a solution"
You were going to tell me what you did so far, so not sure what you now mean with these next messages.
yes, when you read you see it is an offer the website has which you can decline and ignore
Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please
It is a cotton bud on the end of a stick that you use to clean out your ears.
Where the ink cartridges go into the slots.
you also wiped down the inside of the printer with a damp cloth, especially over the rollers correct?
ok, but then print from word, and on the print properties, go and set the paper to A4.
What then happens?
did you change it to A4 as requested?
ok.. I am not sure if you are still communicating with me on this? As you dissapeared, but if you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.