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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Epson artisan 837 WILL NOT SCAN UNDER WINDOWS 10 lAPTOP WITH

Customer Question

Epson artisan 837 WILL NOT SCAN UNDER WINDOWS 10 lAPTOP WITH VITA WILL SCAN?
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: iT IS AN ALLINONE ARTISAN 837 AND IT DOES SCAN TO VISTA OS
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: BOTH PCS ONE WITH WINDOWS 10 AND ONE WITH VISTA
JA: How long has this been an issue? What happened right before this popped up?
Customer: nOTHING HAPPENED THIS IS THE FIRST TIME I HAVE TRIED SCANNING ON WINDOWS 10 MACHINE NO PROBLEMS WITH PRINTING
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 11 days ago.
Category: Printers
Expert:  Shefin replied 11 days ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

How do you connect the printer to the computer? Using USB cable?

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N

Customer: replied 11 days ago.
WIRED NETWORK
Customer: replied 11 days ago.
no on connect
Customer: replied 11 days ago.
NO ON SEND
Customer: replied 11 days ago.
I AM DISATISFIED - DO YOU HAVE AN ANSWER OR NOT
Expert:  Shefin replied 11 days ago.

Hi,

Have you tried scanning using Epson scan? Do you have Epson scan installed on your computer?

Are you able to print?

Thank you.

S H E F I N