Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
let me know how is printer connected to computer..usb cable or wifi
ok i will help you on this chat page
thanks for letting me know about the usb cable
could you also let me know if your computer has windows 7, 8 or 10
please click start..devices and printers
right click on epson printer icon
click on printer properties
click print test page
let me know if it prints the test page or not
so did it print a test page with the lettering
did you right click on printer icon and click on printer properties
unplug the usb cable from the printer and then open printers and devices and remove the printer from there and reboot pc. Download and reinstall the printer driver from the link given below the full featured driver software will make the printer work again.
Click here for driver download
dont remove it from the back if its not accessible instead you can unplug it from the computer.