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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Blocked jet for blue, tried deep clean with no result. it's

Customer Question

blocked jet for blue, tried deep clean with no result.
JA: What's the make/model number of your printer? How old is it?
Customer: it's a 6250 bought about a year ago
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since last night, suddenly got incorrect coolur in prints
JA: Anything else you want the printer expert to know before I connect you?
Customer: That's all, I think
Submitted: 2 months ago.
Category: Printers
Expert:  Dustin replied 2 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 2 months ago.

When you say its a 6250 printer.

Whats the name brand.. HP, Canon, Kodak, Etc?

Also, what program specifically on your PC are you trying to print from?

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 2 months ago.
Internet seems out of order and furthermore my correct password ***** ***** recognised...
Expert:  Dustin replied 2 months ago.

Are you talking a bout the printer still?

Or are you tallking about your computer now?

Its hard for me to tell because you never answered any of the questions I sent you at 1159 pm EST.

Please provide more detail and clarity in your responses so I can help you, thank you.

Dustin S

Expert:  Dustin replied 2 months ago.

Hello, my name is Dustin,

Did you still need help with this issue? If so, please respond so we can get started.

Otherwise, if you want to cancel this support ticket, please respond and let us know so that we know to close this ticket out. Thank you,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.