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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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MG 5520 Canon- Keeps blinking (ON button and triangle by MG

Customer Question

Hi. MG 5520 Canon- Keeps blinking (ON button and triangle by MG 5520) not printing
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: Yes. Not sure I ever knew how it works. It's probably 5 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac El capitan OSX
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was trying too print and turned it on -
JA: Anything else you want the printer expert to know before I connect you?
Customer: make it work :-)
Submitted: 10 days ago.
Category: Printers
Expert:  Sudipto replied 10 days ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 10 days ago.

Please check the printer's display and let me know, if you see any error message or code on it or not ?

Customer: replied 10 days ago.
Printer error has occurred Follow the steps below cancel printing
etc..
Expert:  Sudipto replied 10 days ago.

Do you get this error message on the printer ?

Customer: replied 10 days ago.
Printer error has occurred Follow the steps below cancel printing
etc..
SO it was $18 and now 39 then what?
Customer: replied 10 days ago.
Printer error has occurred Follow the steps below cancel printing
etc..
SO it was $18 and now 39 then what?
OK. Just make it work once and for all.
Expert:  Sudipto replied 10 days ago.

No $39, as remote support is not required.

Customer: replied 10 days ago.
OK I'm not sure where we are are now. I accepted the $39.
Do I need to write you again the problem or can you fix the problem from where you are
?
Expert:  Sudipto replied 10 days ago.

No, you have not accepted the $39, because I can only accept it after you send the remote support request and in your case, it is not required. So, do not worry about the $39. Can you open the printer cover and let me know, if the cartridges can move to the replacement position or not ?

Customer: replied 10 days ago.
I already wrote twice my phone number and clicked submit, yet nothing happens.
Expert:  Sudipto replied 10 days ago.

Please let me know, if the cartridges can move freely or not ?

Customer: replied 10 days ago.
Opened the copier. Can't see anything moving.
Expert:  Sudipto replied 10 days ago.

Ok, now power off the printer then, try to slide the cartridges with your hand and let me know, if you are able to do that or not ?

Customer: replied 6 days ago.
I come back home, Dec. 12th. , is this ok if we continue fixing this problem at that date?
Expert:  Sudipto replied 6 days ago.

No problem.

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