Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP
Please check the printer's display and let me know, if you see any error message or code on it or not ?
Do you get this error message on the printer ?
No $39, as remote support is not required.
No, you have not accepted the $39, because I can only accept it after you send the remote support request and in your case, it is not required. So, do not worry about the $39. Can you open the printer cover and let me know, if the cartridges can move to the replacement position or not ?
Please let me know, if the cartridges can move freely or not ?
Ok, now power off the printer then, try to slide the cartridges with your hand and let me know, if you are able to do that or not ?