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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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MG 5520 Canon- Keeps blinking (ON button and triangle by MG

Customer Question

Hi. MG 5520 Canon- Keeps blinking (ON button and triangle by MG 5520) not printing
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: Yes. Not sure I ever knew how it works. It's probably 5 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac El capitan OSX
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was trying too print and turned it on -
JA: Anything else you want the printer expert to know before I connect you?
Customer: make it work :-)
Submitted: 5 months ago.
Category: Printers
Expert:  Sudipto replied 5 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 5 months ago.

Please check the printer's display and let me know, if you see any error message or code on it or not ?

Customer: replied 5 months ago.
Printer error has occurred Follow the steps below cancel printing
etc..
Expert:  Sudipto replied 5 months ago.

Do you get this error message on the printer ?

Customer: replied 5 months ago.
Printer error has occurred Follow the steps below cancel printing
etc..
SO it was $18 and now 39 then what?
Customer: replied 5 months ago.
Printer error has occurred Follow the steps below cancel printing
etc..
SO it was $18 and now 39 then what?
OK. Just make it work once and for all.
Expert:  Sudipto replied 5 months ago.

No $39, as remote support is not required.

Customer: replied 5 months ago.
OK I'm not sure where we are are now. I accepted the $39.
Do I need to write you again the problem or can you fix the problem from where you are
?
Expert:  Sudipto replied 5 months ago.

No, you have not accepted the $39, because I can only accept it after you send the remote support request and in your case, it is not required. So, do not worry about the $39. Can you open the printer cover and let me know, if the cartridges can move to the replacement position or not ?

Customer: replied 5 months ago.
I already wrote twice my phone number and clicked submit, yet nothing happens.
Expert:  Sudipto replied 5 months ago.

Please let me know, if the cartridges can move freely or not ?

Customer: replied 5 months ago.
Opened the copier. Can't see anything moving.
Expert:  Sudipto replied 5 months ago.

Ok, now power off the printer then, try to slide the cartridges with your hand and let me know, if you are able to do that or not ?

Customer: replied 4 months ago.
I come back home, Dec. 12th. , is this ok if we continue fixing this problem at that date?
Expert:  Sudipto replied 4 months ago.

No problem.

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