Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Are you using wireless to connect your computer or are you using usb connection to the printer?
Do you have more than one device hooked up to it such as another computer or phone?
To start, lets go ahead and start with the message and clear it.
Turn off printer. Unplug it from power completely. Hold down the power button for 60 seconds
while off. Then plug printer back in, and turn it on.
Do you still see the message there?
Please reply to continue.
Please rate the 5 stars at the top of the page to close out this question as it is the only way i amcredited for the work done with clients. Or, reply to continue if further troubleshooting is necessary.~Franklin
That is perfectly fine. Just update when you are with your printer
and we will go from there.
Have a great day!
Yes thank you, ***** ***** I hope you too? Great it is working again. I have request a refund for you.
If you have any questions in the future and would like to work with me directly, please enter them in the format "For expert ComputerVauck ONLY: Question ......." at the following site, in the little box on the left side:
I wish you a great time and remain with best regards,