Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
From the little bit of information, we should start with your printhead. It sounds clogged.
I am leaving the manual below. Look on page 253-258.
It will tell you how to clean them properly with your computer and manually.
Also, if you look at the index on the beginning of the PDF, they have a wonderfully large area they
cover for troubleshooting as well. (especially page 302 for your issue)
Let me know if you get stuck.
Please rate the 5 stars at the top of the page to close out this question as it is the only way i amcredited for the work done with clients. Or, reply to continue if further troubleshooting is necessary.~Franklin