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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Ive been running HP P1102w from a mac airlock OS X El

Customer Question

Ive been running HP P1102w from a mac airlock OS X El Capitan 10.11.6 and suddenly its saying printer offline USB ports work on other devices and I'm cable connected. please advise. Geoff
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: HP P1102w maybe 2-3 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac X El Capitan 10.11.6
JA: How long has this been an issue? What happened right before this popped up?
Customer: 3 days ago after working fine I sent a doc through to print and it gave 'printer offline' and has done ever since.
JA: Anything else you want the printer expert to know before I connect you?
Customer: USB ports ok for other devices. could recent auto updates to OS conflict with printer drivers?
Submitted: 11 days ago.
Category: Printers
Expert:  tyroneboman replied 11 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.

I will send you the info.

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