I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.
May I remotely connect to your computer, so that I can directly analyze and resolve the problem for you while you can relax and watch me doing it on your screen? This is a very safe option too, because JustAnswer is a A+ accredited business with the BBB, you will be watching your screen and we will chat there as well, so that you will always know what I will be doing next while fixing the problem.Should you not be interested in this option and would like to solve the problem via this text based chat instead, just let me know please.
Please reply at the box below (there are no additional costs associated with this, you can reply as often as you wish).
Thanks for your patience and best regards,
Sure, Team-Viewer is OK by me. The coasts are $39 and you can just request the remote-assistance now if you wish.
I am unable to help you via text, since I´d need to see the problem directly at your computer. Hence I have opted out of your question, since you do not want to remotely connect with me. Other experts can now answer your question (if they have a text based answer, which will be difficult in your case - the question was already on the "open questions" list for about 10 minutes and out of 8 experts online, no one picked it up). If no one answers within about 24 hours, it usually means that no other expert feels like she/he can help via text either. You could then think about a remote-assistance again or request a refund, if you still wish that no one should connect to your computer and fix the problem directly there.
Thank you very much and best regards,
I can send a lower offer for remote support.