Hi there, please allow me a min to review your question and then we can try and get this solved for you.
I just want to confirm a couple things. Is this an Epson c462e printer? Also, is this a mac (OS version?) or a PC (OS version?)
OK, perfect. What computer are you using mac or pc?
Hi there, I just wanted to check in and see if you had a moment to continue troubleshooting your printer issue. Let me know.
Hello, this is Jon from JustAnswer.com. I have not heard from you for awhile as I just wanted to check and see if you still needed help with the setup of your epson printer. Please let me know if you still need help or not.
Thanks for your time.