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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Epson XP 820. Shows that it's on our home network. But won't

Customer Question

Epson XP 820.
Shows that it's on our home network.
But won't show up on my Mac Laptop as a add printer option.
When I select add printer, the window is blank.
Submitted: 15 days ago.
Category: Printers
Customer: replied 15 days ago.
This is taking way to long. Please cancel my membership.
Expert:  Jon replied 15 days ago.

Hello, Sorry you have been waiting. I would like to try and help you with your printer issue.

Expert:  Jon replied 15 days ago.

I see you mentioned that the printer "shows that its on your home network". Do you happen to have the IP address of your printer? If not no worries, if you follow the steps below we can obtain your printers IP address. Once we obtain the IP, we can try and add the printer to your mac manually. From the printer's LCD menu please try the following:

  1. Press the home button, if necessary.

  2. Select Network.

  3. Select Details.

  4. Scroll down and select Print Status Sheet.

  5. Press the start button to print the network status sheet.

Please let me know if you are successful with the IP so we can continue. Thanks for your time.

Expert:  Jon replied 13 days ago.

Just wanted to follow up on this issue. Were you able to print out the network status sheet.

Expert:  Jon replied 10 days ago.

Hello,

I am sorry you would like to cancel your membership. If you would like me to try one last time to help you out with your printer, i would love to. If not, no worries, as JustAnswer.com has a satisfactory guarantee so if you are not satisfied I can definitely send a request to customer service for you to take care of your refund. Please let me know which you would like to proceed with.

Thanks you for your time.

Customer: replied 10 days ago.
Please cancel the membership and initial fee. Thank You.
Expert:  Jon replied 9 days ago.

I have sent your request to our customer service department. Thank you.