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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The printer says "öffline"and will not print docs. 1 yr old,

Customer Question

The printer says "öffline"and will not print docs.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: 1 yr old, HP officejet pro 6830
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, Win 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: It stopped printing 30 mins ago. Never happened before.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 13 days ago.
Category: Printers
Expert:  technicalcat replied 13 days ago.

Hello, and thank you for using this service.

I will help you now.

Is this printer connected wireless? If so, have you been able to reconnect the printer to the wireless network? This will involve pressing the buttons and settings on the printer itself (not the computer).

Customer: replied 13 days ago.
Wireleds
Expert:  technicalcat replied 13 days ago.

I do need more information to help you. Alternatively, I can remotely connect and fix this problem for you, which would be much easier for the problem you are having. To do that, just accept the offer I have sent.

If not, please tell me if you've been able to reconnect the printer to the wireless network? This will involve pressing the buttons and settings on the printer itself (not the computer).

Customer: replied 13 days ago.
Cancel my account due to fraud: you put 4 different charges on my card. You guys are crooks. Cancel my account.