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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Im trying to use it as a scanner I scan the doc but I can't

Customer Question

Im trying to use it as a scanner I scan the doc but I can't find it on my computer afterwards. How do I save the file?
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: Epson XP 420 I'm guessing a year. It has updated drivers...
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac OS 10 El Capitan
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have been able to do it occasionally, but not routinely. For a while. I assumed operator error...
JA: Anything else you want the printer expert to know before I connect you?
Customer: I am set up both wireless and plugged in...
Submitted: 12 days ago.
Category: Printers
Expert:  crash2199 replied 12 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 12 days ago.

Can I connect to your computer to find the file and setup your default folder?

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