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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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How to override a pin code with a Abacus on a canon 3025. I

Customer Question

How to override a pin code with a Abacus on a canon 3025 .
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: I am not sure I thank it is 7 to10 year old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: a pc window 7 it not connect to the pc. I just want to make copy off the glass.
JA: How long has this been an issue? What happened right before this popped up?
Customer: aboutn1 month, I got the machine from a auction
JA: Anything else you want the printer expert to know before I connect you?
Customer: just instruction on how to override the pin code in order to used the machine.
Submitted: 12 days ago.
Category: Printers
Expert:  Jason Jones replied 12 days ago.

Hello,
I am the person that will be helping you today.

Please, explain what is meant when you refer to using an Abacus. When are you asked for the pin code?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 12 days ago.
The machine ask for a pin code as soon the machine boot-up it ask for a pin.
Expert:  Jason Jones replied 12 days ago.

What exactly does it say when it asks for the pin? (What is dispalyed on screen?)

Customer: replied 12 days ago.
The display on the screen say please enter your pin # and press log in button to continue.
Expert:  Jason Jones replied 12 days ago.

On the printer, press the Function option, choose Clear, and choose Password *****

Did that work for you?

Customer: replied 12 days ago.
No that did notn work'
Expert:  Jason Jones replied 12 days ago.

Were you able to complete the instructions?

Customer: replied 12 days ago.
i were able to finish instruction, but nothing work
Expert:  Jason Jones replied 12 days ago.

You pressed Function, Clear, and clicked the Password ***** option? After doing that last step, what is displayed on the screen?

Customer: replied 12 days ago.
Nothing the screen just stay in service mode.
Expert:  Jason Jones replied 12 days ago.

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

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