Hello,I am the person that will be helping you today.
What is the error message that is given? Is the message given to you on the computer or on the printer itself?
I will be standing by, looking forward to your response.
Thank you for the update. Does the printer error message give any more details regarding what the problem is?
Does the printer error message give any more details regarding what the problem is?
Please, unplug the power to the printer, wait five minutes, plug the power back into the printer, and turn it on. When you do that, is there any change?
I have run out of ideas. It appears that this is a hardware issue that will require you to bring it into a printer repair shop.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
Okay. I will send up the request for a full refund. Good day.