Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Lets try a power cycle on it to get it cleared. this is a soft reset so it will not wipe from your computer
or factory default.
Turn off the printer if you can. Unplug it from power and hold down power button for 60 seconds.
Plug printer back in and turn it back on and tell me if it has 'cleared or if a message is on the printer'
Please rate the 5 stars at the top of the page to close out this question as it is the only way i amcredited for the work done with clients. Or, reply to continue if further troubleshooting is necessary.~Franklin